Refund Policy

Last updated: 22 September 2026

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure, compensation for reasonably foreseeable loss or damage, and repair or replacement where a product does not meet acceptable quality standards.

Change-of-mind returns

We do not automatically accept returns because you have changed your mind. A change-of-mind return may be approved at OLALALO's discretion. If approved, the product must be unused, unopened, undamaged, in its original packaging, and received by us within 14 days of the original delivery date. Please keep valid proof of dispatch and package the product securely. The customer is responsible for approved change-of-mind return and re-delivery costs. Original delivery charges and payment processing fees are non-refundable.

Refunds

Approved refunds are normally sent to the original payment method. If you received a damaged or incorrect product, we will arrange an appropriate remedy and may refund the product and delivery charges. If you return an item because you no longer want it, only the product price may be refunded.

Damaged or faulty products

Contact us as soon as possible if your order arrives damaged, faulty or incomplete. We may ask for photos, order details and the product to be returned for assessment. If the product is confirmed to be faulty, we will provide a repair, replacement or refund as required by law and subject to availability. Where a refund is approved after we receive the returned product or otherwise confirm the fault, please allow up to 14 days for processing. Return instructions and the appropriate return address will be provided by OLALALO support.

Contact

For help with a return or refund, please contact OLALALO through our Contact page.